FAQ

DrinkSpot is an Australian online retailer specialising in a wide range of alcoholic beverages, including beer, wine, spirits, and premixed drinks.

We enable shoppers to buy direct from producers with more than 1,000 domestic and international wineries, breweries, distillers and wholesalers offering everyday low prices and convenient delivery via national delivery hub network.

Our platform offers a user-friendly shopping experience with features like flexible payment options, 24/7 customer support, and a variety of products from both local and international brands.

We currently deliver Australia wide. 

DrinkSpot aims to deliver next day, depending on your location. Expedited shipping options are available at checkout, depending on your location, if required.

Yes. An adult (18+) with valid ID must be present to receive and sign for alcohol deliveries, as required by law.

Yes. Once your order is shipped, you’ll receive a tracking link via email or SMS.

Due to alcohol laws, we can only accept returns for damaged, defective, or incorrect items. Contact our support team within 48 hours of delivery.

Approved refunds will be processed back to your original payment method within 5–10 business days.

Yes. You must be 18 years or older to purchase from DrinkSpot. Age verification is required when entering the site and upon delivery.

We use a pop up to verify your age prior to entering the site. A government-issued photo ID is required upon delivery.

Simply browse our selection, add items to your cart, and proceed to checkout. You’ll need to create an account or log in to complete your purchase.

We accept all major credit and debit cards (Visa, MasterCard)

Absolutely. We use SSL encryption and secure payment gateways to ensure your personal and payment information is protected.

Yes! We frequently update our catalogue with rare finds, seasonal releases, and limited editions. Sign up for our newsletter to stay in the loop.

100%. We source all our products directly from authorised distributors and producers.

While you can browse as a guest, you must create an account to place an order and access order history and tracking.

Click the "Forgot Password" link on the login page and follow the instructions to reset it.

You can reach us via email at support@drinkspot.com.au during business hours or use our live chat feature 24/7.