FAQ

DrinkSpot operates a unique distribution model to reduce supply chain costs and pass savings to our customers. We operate our own distribution fulfilment operations and delivery network. When you first visit our site, you are requested to enter your Post Code. The Post Code ties your account to a specific Delivery Hub servicing your Suburb.

Our delivery Hubs are owned and operated by our local delivery partners who live and operate a business in your area. So you are dealing with a local business operator who knows your community. We do not use 'Gig' drivers, who work part time or a per delivery basis. You will get used to seeing the same delivery driver everytime.

Our goal is to deliver next day (FREE) sometimes products may take 2-3 days if the are coming from an interstate supply partner. As our business grows and we get to know our customers, product will be stocked locally and deliveries will be next day. We will aslo introduce same day delivery.

The longer it takes, the cheaper it is. Our policy is to reduce costs based on local delivery time. So if you are not in a rush, choose products with longer delivery or we will offer cheaper products for delivery Monday and Tuesday, so look out for the specials.

No, for all next day deliveries you can request our drivers to leave in a safe place. Our driver will take a photo of the product delivered and you will receive an email or SMS advising of the delivery.

Yes. you can track you order through the fulfilment process  until the driver delivers to you door.

Yes. You must be 18 years or older to purchase from DrinkSpot. Age verification is required when entering the site and upon delivery.

Due to alcohol laws, we can only accept returns for damaged, defective, or incorrect items. Contact our support team within 48 hours of delivery.

Approved refunds will be processed back to your original payment method within 5–10 business days.

We use a pop up to verify your age prior to entering the site. A government-issued photo ID is required upon delivery.

Simply browse our selection, add items to your cart, and proceed to checkout. You’ll need to create an account or log in to complete your purchase.

We accept all major credit and debit cards (Visa, MasterCard).

Absolutely. We use SSL encryption and secure payment gateways to ensure your personal and payment information is protected.

Yes! We frequently update our catalogue with rare finds, seasonal releases, and limited editions. Sign up for our newsletter to stay in the loop.

100%. We source all our products directly from authorised distributors and producers. We specialise in working with small to medium wineries, brewers and distillers. We of course stock all major brands.

While you can browse as a guest, you must create an account to place an order and access order history and tracking.

Click the "Forgot Password" link on the login page and follow the instructions to reset it.

You can reach us via email at support@drinkspot.com.au during business hours or use our live chat feature 24/7.